We encourage feedback both good and bad from our customers in order to point out where we are doing things well and, more importantly, to highlight those areas where you would like to see improvements.
For quick and efficient service, please contact the customer service centre for your area:
Australia |
| phone: |
1300 727072 (Toll free) |
| Operating Hours : |
09:00 Monday until 21:00 Saturday (EDT) |
| email : |
customerservices.au@octopustravel.com |
|
Austria |
| phone: |
+43 179576151 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Bangladesh |
| phone: |
+1 213 873 1541 |
| Operating Hours :
|
03:30 Monday - 03:30 Saturday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Brunei |
| phone: |
+65 66221418 |
| Operating Hours : |
06:00 Monday - 06:00 Saturday (English Only) |
| email: |
customerservices.sg@octopustravel.com |
|
Belgium |
| phone: |
+32 22008386 |
| Operating Hours :
|
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Canada |
| phone: |
(800) 326 7805 |
| Operating Hours : |
17:00 Sunday until 17:00 Friday (EST) |
| email: |
customerservices@octopustravel.com |
|
China |
| phone: |
+86 1058167070 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
customerservices.sg@octopustravel.com |
|
Denmark |
| phone: |
+45 43682266 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Egypt |
| phone: |
+44 2072161723 |
| Operating Hours : |
9.00 - 18.00 (Sat - Thurs) |
| email: |
dxb.generalinfo@octopustravel.com |
|
France |
| phone: |
+33 171230665 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Germany |
| phone: |
+49 6950071049 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Global |
| phone: |
+65 66221417 |
| Operating Hours : |
06:00 Monday - 06:00 Saturday (English Only) |
| email: |
customerservices.sg@octopustravel.com |
|
Greece |
| phone: |
800 44302949 |
| Operating Hours : |
00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Hong Kong |
| phone: |
+852 30021370 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri)
|
| email: |
customerservices.hk@octopustravel.com |
|
India |
| phone: |
000800 440 1205 |
| Operating Hours : |
03:30 Monday - 03:30 Saturday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Indonesia |
| phone: |
+62 (0) 215713423 |
| Operating Hours : |
8.00 - 20.00 (Mon - Fri) |
| email: |
customerservices.sg@octopustravel.com |
|
Ireland |
| phone: |
+35 316569065 |
| Operating Hours : |
00:01 Monday - 22:00 Friday / 09:00 - 17:00 Saturday and Sunday |
| email: |
customerservices@octopustravel.com |
|
Israel |
| phone: |
+44 2071362461 |
| Operating Hours : |
00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Italy |
| phone: |
+39 0269430342 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
assistenzaclienti@octopustravel.com |
|
Japan |
| phone: |
06 63475489 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices.jp@octopustravel.com |
|
Malaysia |
| phone: |
+60 362074261 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
customerservices.sg@octopustravel.com |
|
Maldives |
| phone: |
+1 213 873 1541 |
| Operating Hours : |
03:30 Monday - 03:30 Saturday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Netherland |
| phone: |
+31 202015426 |
| Operating Hours : |
00:01 Monday - 23:00 Friday / 10:00 - 18:00 Saturday and Sunday (English Only) |
| email: |
customerservices@octopustravel.com |
|
New Zealand |
| phone: |
080 0450485 (Toll Free) |
| Operating Hours : |
09:00 Monday until 9:00 Saturday (EDT)
|
| email: |
customerservices.au@octopustravel.com |
|
Norway |
| phone: |
+47 24159727 |
| Operating Hours : |
9.00 -17.00 (Mon - Fri)
|
| email: |
customerservices@octopustravel.com |
|
Pakistan |
| phone: |
+1 213 873 1541 |
| Operating Hours : |
03:30 Monday - 03:30 Saturday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Philippines |
| phone: |
+63 28594150 |
| Operating Hours : |
8.00 - 20.00 (Mon - Fri) |
| email: |
customerservices.sg@octopustravel.com |
|
Russia |
| phone: |
+44 2072161723 |
| Operating Hours : |
01:00 Monday - 23:59 Friday / 12:00 - 20:00 Saturday and Sunday (MSK) (English Only) |
| email: |
customerservices@octopustravel.com |
|
Saudi Arabia |
| phone: |
+44 2072161723 |
| Operating Hours : |
9.00 - 18.00 (Sat - Thurs) |
| email: |
dxb.generalinfo@octopustravel.com |
|
Singapore |
| phone: |
+65 66221418 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
customerservices.sg@octopustravel.com |
|
South Africa |
| phone: |
+44 2071361024 |
| Operating Hours : |
00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday |
| email: |
customerservices@octopustravel.com |
|
South Korea |
| phone: |
+82 2 7393690 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
callcenter.kr@octopustravel.com |
|
Spain |
| phone: |
+34 912757026 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
atencionalcliente@octopustravel.com |
|
Sri Lanka |
| phone: |
+1 213 873 1541 |
| Operating Hours : |
03:30 Monday - 03:30 Saturday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Switzerland |
| phone: |
+41 448009868 |
| Operating Hours : |
00:01 Monday - 23:00 Friday / 10:00 - 18:00 Saturday and Sunday (English Only) |
| email: |
customerservices@octopustravel.com |
|
Sweden |
| phone: |
+46 851761719 |
| Operating Hours : |
9.00 - 17.00 (Mon - Fri) |
| email: |
customerservices@octopustravel.com |
|
Taiwan |
| phone: |
+886 2 21626372 |
| Operating Hours : |
06:00 Monday - 06:00 Saturday (English Only) |
| email: |
customerservices.tw@octopustravel.com |
|
Thailand |
| phone: |
1800 4413490 |
| Operating Hours : |
05:00 Monday - 05:00 Saturday (English Only) |
| email: |
customerservices.th@octopustravel.com |
|
Turkey |
| phone: |
+44 2071361024 |
| Operating Hours : |
00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only) |
| email: |
customerservices@octopustravel.com |
|
United Arab Emirates |
| phone: |
+44 2072161723 |
| Operating Hours : |
9.00 - 18.00 (Sat - Thurs) |
| email: |
dxb.generalinfo@octopustravel.com |
|
United Kingdom |
| phone: |
+44 2071362859 |
| Operating Hours : |
00:01 Monday - 22:00 Friday / 09:00 - 17:00 Saturday and Sunday |
| email: |
customerservices@octopustravel.com |
|
United States |
| phone: |
+14 0 89169085 |
| Operating Hours : |
17:00 Sunday until 17:00 Friday (EST) |
| email: |
customercare.us@octopustravel.com |
|
Vietnam |
| phone: |
+848 22245220 |
| Operating Hours : |
9.00 - 18.00 (Mon - Fri) |
| email: |
customerservices.hk@octopustravel.com |
|
|
In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales: