Contact Us

We encourage feedback both good and bad from our customers in order to point out where we are doing things well and, more importantly, to highlight those areas where you would like to see improvements.

For quick and efficient service, please contact the customer service centre for your area:

Australia

phone: 1300 727072 (Toll free)
Operating Hours : 09:00 Monday until 21:00 Saturday (EDT)
email : customerservices.au@octopustravel.com

Austria

phone: +43 179576151
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Bangladesh

phone: +1 213 873 1541
Operating Hours : 03:30 Monday - 03:30 Saturday (English Only)
email: customerservices@octopustravel.com

Brunei

phone: +65 66221418
Operating Hours : 06:00 Monday - 06:00 Saturday (English Only)
email: customerservices.sg@octopustravel.com

Belgium

phone: +32 22008386
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Canada

phone: (800) 326 7805
Operating Hours : 17:00 Sunday until 17:00 Friday (EST)
email: customerservices@octopustravel.com

China

phone: +86 1058167070
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: customerservices.sg@octopustravel.com

Denmark

phone: +45 43682266
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Egypt

phone: +44 2072161723
Operating Hours : 9.00 - 18.00 (Sat - Thurs)
email: dxb.generalinfo@octopustravel.com

France

phone: +33 171230665
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Germany

phone: +49 6950071049
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Global

phone: +65 66221417
Operating Hours : 06:00 Monday - 06:00 Saturday (English Only)
email: customerservices.sg@octopustravel.com

Greece

phone: 800 44302949
Operating Hours : 00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only)
email: customerservices@octopustravel.com

Hong Kong

phone: +852 30021370
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: customerservices.hk@octopustravel.com

India

phone: 000800 440 1205
Operating Hours : 03:30 Monday - 03:30 Saturday (English Only)
email: customerservices@octopustravel.com

Indonesia

phone: +62 (0) 215713423
Operating Hours : 8.00 - 20.00 (Mon - Fri)
email: customerservices.sg@octopustravel.com

Ireland

phone: +35 316569065
Operating Hours : 00:01 Monday - 22:00 Friday / 09:00 - 17:00 Saturday and Sunday
email: customerservices@octopustravel.com

Israel

phone: +44 2071362461
Operating Hours : 00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only)
email: customerservices@octopustravel.com

Italy

phone: +39 0269430342
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: assistenzaclienti@octopustravel.com

Japan

phone: 06 63475489
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices.jp@octopustravel.com

Malaysia

phone: +60 362074261
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: customerservices.sg@octopustravel.com

Maldives

phone: +1 213 873 1541
Operating Hours : 03:30 Monday - 03:30 Saturday (English Only)
email: customerservices@octopustravel.com

Netherland

phone: +31 202015426
Operating Hours : 00:01 Monday - 23:00 Friday / 10:00 - 18:00 Saturday and Sunday (English Only)
email: customerservices@octopustravel.com

New Zealand

phone: 080 0450485 (Toll Free)
Operating Hours : 09:00 Monday until 9:00 Saturday (EDT)
email: customerservices.au@octopustravel.com

Norway

phone: +47 24159727
Operating Hours : 9.00 -17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Pakistan

phone: +1 213 873 1541
Operating Hours : 03:30 Monday - 03:30 Saturday (English Only)
email: customerservices@octopustravel.com

Philippines

phone: +63 28594150
Operating Hours : 8.00 - 20.00 (Mon - Fri)
email: customerservices.sg@octopustravel.com

Russia

phone: +44 2072161723
Operating Hours : 01:00 Monday - 23:59 Friday / 12:00 - 20:00 Saturday and Sunday (MSK) (English Only)
email: customerservices@octopustravel.com

Saudi Arabia

phone: +44 2072161723
Operating Hours : 9.00 - 18.00 (Sat - Thurs)
email: dxb.generalinfo@octopustravel.com

Singapore

phone: +65 66221418
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: customerservices.sg@octopustravel.com

South Africa

phone: +44 2071361024
Operating Hours : 00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday
email: customerservices@octopustravel.com

South Korea

phone: +82 2 7393690
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: callcenter.kr@octopustravel.com

Spain

phone: +34 912757026
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: atencionalcliente@octopustravel.com

Sri Lanka

phone: +1 213 873 1541
Operating Hours : 03:30 Monday - 03:30 Saturday (English Only)
email: customerservices@octopustravel.com

Switzerland

phone: +41 448009868
Operating Hours : 00:01 Monday - 23:00 Friday / 10:00 - 18:00 Saturday and Sunday (English Only)
email: customerservices@octopustravel.com

Sweden

phone: +46 851761719
Operating Hours : 9.00 - 17.00 (Mon - Fri)
email: customerservices@octopustravel.com

Taiwan

phone: +886 2 21626372
Operating Hours : 06:00 Monday - 06:00 Saturday (English Only)
email: customerservices.tw@octopustravel.com

Thailand

phone: 1800 4413490
Operating Hours : 05:00 Monday - 05:00 Saturday (English Only)
email: customerservices.th@octopustravel.com

Turkey

phone: +44 2071361024
Operating Hours : 00:01 Monday - 23:59 Friday / 11:00 - 19:00 Saturday and Sunday (English Only)
email: customerservices@octopustravel.com

United Arab Emirates

phone: +44 2072161723
Operating Hours : 9.00 - 18.00 (Sat - Thurs)
email: dxb.generalinfo@octopustravel.com

United Kingdom

phone: +44 2071362859
Operating Hours : 00:01 Monday - 22:00 Friday / 09:00 - 17:00 Saturday and Sunday
email: customerservices@octopustravel.com

United States

phone: +14 0 89169085
Operating Hours : 17:00 Sunday until 17:00 Friday (EST)
email: customercare.us@octopustravel.com

Vietnam

phone: +848 22245220
Operating Hours : 9.00 - 18.00 (Mon - Fri)
email: customerservices.hk@octopustravel.com
 

Complaints

In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:

(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days

*Calls may be recorded