We encourage feedback both good and bad from our customers in order to point out where we are doing things well and, more importantly, to highlight those areas where you would like to see improvements. All such comments are welcomed. octopustravel.com
Limited For quick and efficient service, please contact the customer service centre for your area: Hong Kong (all nationalities except Taiwan, Mainland China, Singapore, Thailand and Indonesia)
Please contact the numbers featuring on
your voucher in case of emergency. You can also send us an e-mail at
customerservice@octopustravelasia.com Taiwan
Please contact the numbers featuring on
your voucher in case of emergency. You can also send us an e-mail at
customerservice@octopustravelasia.com China
Please contact the numbers featuring on
your voucher in case of emergency. You can also send us an e-mail at
customerservice@octopustravelasia.com Singapore
Please contact the numbers featuring on your voucher in case of emergency. You can also send us an e-mail atcustomerservice@octopustravelasia.com Thailand
Please contact the numbers featuring on
your voucher in case of emergency. You can also send us an e-mail at
customerservice@octopustravelasia.com Indonesia
Please contact the numbers featuring on
your voucher in case of emergency. You can also send us an e-mail at
customerservice@octopustravelasia.com Complaints In the unlikely event that you have any
complaints about the hotel or facilities these must be raised directly
with the hotel management during your stay. Any issues that could not be
resolved satisfactorily must be notified to octopustravel in writing or
by email as soon as possible and we will abide by the following time-scales: Should your enquiry not be resolved to your satisfactions, please contact us at: Octopustravel.com Limited Also quote your tour reference *Calls may be recorded
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