| Privacy Statement |
The following discloses our information gathering and dissemination practices for this web site:
Information collection and use
This site is operated by OctopusTravel.com Limited whose registered office is at Landmark House, Hammersmith Bridge Road, London, W6 9EJ, United Kingdom. (“We” or “octopustravel”) octopustravel is the data controller in respect of the personal information obtained from you in the course of your use of the site and/or making a booking.
We will require some personal
information such as your
a) name
b) e-mail address
c) postal address
d) telephone number
e) credit/debit card number and expiry date
We request this information from you on our order form. You must provide
contact information - name/email address/postal address/telephone number
- and financial information - credit/debit card number/expiry date. We
use this contact information in order to reserve the required services,
to send you details of that confirmation and if necessary to inform you
of updates or changes to your travel plans. If we have trouble
processing a request this contact information is used to get in touch
with you. We would use your telephone number only if we needed to
contact you urgently or if you had made a mistake entering your details.
The financial information is used for billing purposes and to complete
your orders.
We may also use your contact details to inform you of our products
including special offers that we think may be of interest to you. If you
do not want us to use your contact information to send details of our
products to you please let us know in an email to
info@OctopusTravel.com.com
We do not pass details of your personal information to third parties
except as described in
Sharing Information below.
We store your information for as long as we need to do so in order to fulfil our legal obligations or in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.
Sharing Information
Information is shared with a) any
member of our group (as described below), b) our bank and c) involved
third parties.
a) We may disclose your personal information to any member of our group,
which means our subsidiaries, our ultimate holding company and its
subsidiaries, as defined in section 736 of the UK Companies Act 1985.
b) When paying by credit or by debit card we pass your card details to
our bank for authorisation of the transaction and for payment.
c) We may disclose your information to booking agents and hotels who
will use your information in the ways described above in this privacy
statement. We will provide only the information necessary to ensure the
successful fulfilment of your travel arrangements. You should be aware
that the hotel may not be subject to data protection laws.
In addition, we may disclose your personal information to third parties
(i) in the event that we sell or buy any business or assets, in which
case we may disclose your personal data to the prospective seller or
buyer of such business or assets or (ii) if octopustravel or
substantially all of its assets are acquired by a third party, in which
case personal data held by it about its customers will be one of the
transferred assets or (iii) if we are under a duty to disclose or share
your personal data in order to comply with any legal obligation, or in
order to enforce or apply our site terms; or to protect the rights,
property, or safety of octopustravel, our customers, or others. This
includes exchanging information with other companies and organisations
for the purposes of fraud protection and credit risk reduction.
Apart from sharing your information as mentioned above, we do not
disclose your details to any other person without your consent unless
there is an emergency situation that requires it or we are legally
required to do so.
Log Files
We use IP addresses to help diagnose problems with our server and to
analyse trends/administer the site/track user's movement for our
internal site traffic statistics.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Cookies
We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by OctopusTravel.com .
Links
This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site. Please check the privacy policies of these sites before you submit any personal data to these websites. We do not accept any responsibility of liability for these policies.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.
Changes to our Privacy Statement
Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings.
If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.
Contacting us
In using the OctopusTravel.com site, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please email us at the following info@OctopusTravel.com.com